PRIVACY POLICY

Our contact details

Name:_Nuven Surveyors Ltd.

Address:_Unit 23 Graylands Estate, Langhurstwood Road, Horsham, West Sussex RH12 4QD

Phone Number:_0333 118 2400

Email:_info@nuvensurveyors.co.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts, and characteristics (for example, name and contact details).
Your bank account details or payment card information.
Communication and marketing preferences.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Contact information to conduct a survey or valuation.

We also receive personal information indirectly, from the following sources in the following scenarios:

Estate agents when calling for access information to carry out a survey or valuation.

We use the information that you have given us to complete a survey or valuation as instructed in our terms and conditions.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You can remove your consent at any time. You can do this by contacting info@nuvensurveyors.co.uk.
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We have a legitimate interest.

How we store your personal information

Your information is securely stored.

The time period we keep personal information may vary depending on the type of service or product you have requested from us. In certain circumstances we have a statutory obligation to keep your personal information for a set period, for example, financial information (normally 7 years) for financial auditing purposes. Information is always retained in line with its purpose of processing and only for as long as necessary usually, information is kept for 7 years after last contact with you. However, the retention period may be extended dependent upon any legal, professional or contractual obligations Nuven may be required to comply with, as well as any overriding business legitimate interests. For example:

a) Retention of documents

We will retain all files and documents for a reasonable period, which will in any event be not less than 6 years after completion or termination of the service(s). These will be securely stored and available for future inspection, if required, for up to a maximum of 15 years.

b) Audit of files

As an RICS regulated firm, external organisations may conduct audit or quality assurance reviews on our practice. Your file may be subject to monitoring and review, and we will need to provide this to RICS on request in accordance with RICS Rules of Conduct for Members and/or RICS Rules of Conduct for Firms.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@nuvensurveyors.co.uk, 03331182400 and Unit 23 Graylands Estate, Langhurstwood Road, Horsham, West Sussex RH12 4QD if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at ben.watkins@nuvensurveyors.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Privacy notice last updated

08 September 2023